Returns Management in Distribution: Unlocking New Opportunities for Efficiency and Customer Loyalty
Monday, January 20, 2025
by: Matt Johnson

Section: Press Releases





Returns are a persistent challenge for high-tech distributors, affecting both operational efficiency and customer satisfaction. From excess inventory and rework to restocking fees and complex approval processes, returns can quickly become a costly bottleneck. Yet, the intricacies of high-value products and diverse return policies have made it difficult for distributors to implement effective solutions—until now.

Download "The State of Distributor Product Returns" Industry Report

This in-depth report, authored by Ian Heller from Distribution Strategy Group, examines the unique challenges and opportunities of returns in high-tech distribution. Based on extensive research across 75 distributor websites, the report provides actionable insights, including:
  • The Hidden Costs of Ineffective Returns Policies: Discover how fragmented returns processes can lead to lost revenue, damaged customer relationships, and operational inefficiencies specific to the high-tech sector.
  • A Detailed Analysis of Industry Practices: See how other high-tech distributors are handling returns today, from transparent, customer-centric policies to restrictive approaches—and why some companies lack a defined strategy altogether.
  • Strategies to Gain a Competitive Edge: Learn how streamlining your returns process can increase customer loyalty, minimize downtime, and reduce costs, setting your organization apart in a competitive marketplace.
  • Exclusive Customer Insights: Explore findings from DSG’s research with distributor customers, revealing how return policies directly impact buyer trust and repeat business in the high-tech space.

Whether your organization is striving to reduce manual effort, improve customer satisfaction, or ensure compliance with complex product returns, this report offers the tools and insights to make it happen. For AHTD members, it’s an essential resource for turning returns management into a driver of profitability and growth.

Don’t miss the chance to revolutionize your returns strategy and elevate your business. Download the report today.

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