Spring Meeting Sessions

Thursday, May 5, 2022

8:00 to 10:00 a.m. - General Session 1
Difficult Conversations
Debbie Goldstein, CEO, Triad Consulting Group

Addressing performance issues. Disagreeing without being disagreeable.  Delivering bad news. Saying no. We all have (or avoid) difficult conversations every day. Left unaddressed, issues fester, efficiencies are lost and relationships damaged. Through a series of interactive exercises, case studies, breakout discussions, and application to your real-life scenarios, Debbie Goldstein will introduce frameworks, strategies, and tools you can immediately use to address the real issues at play, make better decisions, and preserve the relationship.  

10:30 a.m. to 12:00 p.m. - General Session 2
Lessons Learned: How Distributor/Vendor Relations Changed Through the Pandemic

Marshall Jones, Senior Advisor, The Distribution Team

Mike MarksThe last two years have seen unprecedented change and disruption for distribution. In response to the challenges, distributors have developed best practices to thrive in the new reality.  Marshall Jones will share lessons learned since the Pandemic struck and show how to make the positive changes stick. Marshall will explore resiliency, technological innovation, remote & hybrid work models, changing customer behaviors, mental health in the workplace, and how the relationship between distributors and their manufacturers has evolved. 

Round 1: 1:15 to 2:30 p.m.
Round 2: 3:00 to 4:15 p.m.

OPTION A: Difficult Conversations – A Deeper Dive
Debbie Goldstein

Valerie GrubeDebbie will continue her discussion on difficult conversations and give you a stronger base in dealing with issues that arise in the workplace.

OPTION B: Lessons Learned – a Closer Look
Marshall Jones

Jenny MangoneMarshall will build upon his message about the changes in distributor and vendor relations. Learn more in depth about this current and fascinating topic.

OPTION C: Magical Customer Service
Dennis Snow

Customers have more choices than ever, with the result that most products and services are increasingly seen as commodities. So, in today’s market, what can an organization do to stand out from the crowd? Differentiating your service is the key to attracting and retaining customers – while driving bottom line results. Based on his 20-years with the Walt Disney World Company along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for creating a service-driven culture. This program will provide you with strategic tools that can be used to raise the bar of service throughout your organization, resulting in “walk-through-fire” customer loyalty.

Friday, May 6, 2022

8:00 to 10:00 a.m. - General Session 1
Gaining Confidence and Profits

Brian Beaulieu, CEO, ITR Economics

You won’t want to miss this conference favorite and most requested speaker. Brian Beaulieu will take us through the leading indicators and help us know what to expect in 2022.

10:30 a.m. - 12:00 p.m. - General Session 2
Mastering the Skill of Self-Confidence

Dr. Ivan Joseph

Success begins and ends with self-confidence. As an award-winning coach and Ph.D. sports psychologist, Ivan Joseph has developed, applied, and refined dozens of techniques that lead to high performance and excellence. In this energizing and motivational talk, you’ll learn secrets Ivan has used to help individuals and teams reach goals they never thought possible. You will learn practical techniques to develop and sustain self-confidence, promote self-confidence in your team and others, and use the power of positive self-talk and setting higher expectations.


Saturday, May 7, 2022

9:00 - 10:00 a.m. - Final Session
Innovate or Stagnate: Ride the Waves of Change Instead of Being Overwhelmed by Them
Bruce Christopher

Life is change–growth is optional. How true! If there is one thing we can count on in life, it’s change: corporate reorganizations, down-sizings, mergers, technological advances. How can we keep up? Bruce Christopher will show you how to become a SURF-RIDER, learning to ride the waves of change, instead of being overwhelmed by them. You will discover how to embrace the opportunities of change and yell, “Surf’s Up!” Change happens—but we can control how we respond to it.