MRA Offers Comprehensive Communication Skills Training for Workplace Success
Looking to enhance communications skills for yourself, your team, or your company? MRA offers a broad range of professional development
programs designed to strengthen how individuals communicate, collaborate, and lead in today’s workplace - helping professionals navigate difficult conversations, build trust and buy-in, and communicate with clarity and confidence.
The following offerings provide a closer look at three of MRA’s targeted communication programs, each focused on developing essential skills for workplace effectiveness. Together, they reflect just a portion of MRA’s comprehensive communication training portfolio, which provides practical, skill-based learning opportunities that can be applied immediately on the job.
1. Mastering Challenging Conversations to Resolve Conflict
Be prepared to constructively handle challenging situations and turn conflict into positive actions! In this program, you will identify where conflict comes from and review communication techniques to lower defensiveness in yourself and others. You’ll also practice constructively resolving conflict situations through case studies, and you’ll prepare for the real-life challenging conversations you are currently facing.
Learning Objectives:
- Define conflict and recognize how to turn conflict into a positive outcome.
- Implement a nondefensive communication technique for giving and receiving feedback.
- Use a five-step method for resolving conflict through active listening and questioning skills.
2. Increasing Your Influence
Are you looking for ways to influence change, improve collaboration and productivity with others, or just get your ideas heard? The ability to gain commitment from others is vital to your success as an influencer (with or without formal authority). In this program, you will explore strategies to increase your role as an influencer, practice techniques to effectively exert influence to achieve results, and plan effective approaches for real-life situations you are facing.
Learning Objectives:
- Recognize and develop behaviors that demonstrate credibility and trust.
- Uncover the needs of others, recognize resistance, and use effective communication in interpersonal influence.
- Plan positive, persuasive messages utilizing strategies that gain commitment.
3. Communicating Assertively
Are you known for being passive, aggressive, or passive-aggressive? How you react and respond to stress, pressure, and conflict in the workplace can have long-lasting effects on your relationships, your professional reputation, your results, and your career path. Assertive communication is not passive and indirect, nor is it aggressive and dominating; it is the most effective method of expression in almost every workplace situation. In this program, you will explore and practice assertive communication behaviors, enabling you to communicate directly and honestly in a way that is constructive, credible, and respectful to others.
Learning Objectives:
- Recognize and address assertive, aggressive, and passive behaviors, including verbal and nonverbal elements.
- Deliver difficult messages in a confident, assertive manner.
- Learn when and how to say “no” at work to preserve relationships.
Learn more about these and other offerings from MRA here.
Wednesday, June 24, 2026
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Section: Press Releases
